Ticket purchase and use

TICKET PURCHASE AND USE RULES

1. General Provisions

1.1. These Rules govern the purchase, use, exchange and refund of tickets for the Kaunas Ferris Wheel (hereinafter referred to as the “Ferris Wheel”).

1.2. The ticket seller and service provider is VšĮ “Kaunas IN”, legal entity code 135491916, VAT number LT100000924215, registered office at Laisvės al. 36, Kaunas, email: apzvalgosratas@kaunasin.lt (hereinafter referred to as the “Service Provider”)

1.3. Tickets may be purchased:

  • via the Ferris Wheel online ticketing website;
  • at the Ferris Wheel ticket office during opening hours.

1.4. The “Purchaser” means a natural or legal person purchasing a ticket. The “Visitor” means a person using the ticket and the Ferris Wheel service.

1.5. By purchasing a ticket, the Purchaser confirms that they have read these Rules and the Ferris Wheel visitor and safety rules and agree to comply with them.

1.6. A Purchaser buying tickets for other persons must ensure that those persons are familiar with these Rules and the Ferris Wheel visitor and safety rules.

2. Online Ticket Purchases

2.1. Information on the online ticketing website is provided in Lithuanian and English.

2.2. Tickets may be purchased online by both registered and unregistered website users.

2.3. Up to 20 tickets may be purchased in a single online transaction, unless otherwise stated on the website.

2.4. Before confirming an order, the Purchaser must check:

  • the selected visit date;
  • the ticket category;
  • the number of tickets;
  • the price;
  • the contact and invoicing details provided.

2.5. Ticket prices on the website are shown in euros and include VAT where applicable. Any additional fees, if applicable, are displayed before the Purchaser confirms the order.

2.6. The Purchaser is responsible for ensuring that all information provided during the purchase process is correct. The Service Provider is not liable for consequences resulting from an incorrect email address or other inaccurate information supplied by the Purchaser.

2.7. Online ticket payments are processed through the Paysera payment system using the payment methods available there, including online banking and payment cards.

2.8. The ticket purchase agreement is considered concluded once payment has been successfully completed and the order confirmation and electronic ticket have been sent to the email address provided by the Purchaser.

2.9. If payment has been debited but the Purchaser has not received the ticket, they should first check their spam or junk mail folder and then contact the Service Provider, providing proof of payment.

2.10. If the Purchaser selects the option to receive a VAT invoice before completing payment, the invoice will be issued using the information provided and sent to the specified email address.

2.11. Children under 4 years of age may use the Ferris Wheel free of charge and do not require a separate ticket, unless otherwise stated at the point of sale.

2.12. Purchasing a ticket does not reserve a specific gondola, seat or exact boarding time unless explicitly stated otherwise on the ticket or in a separate offer.

3. Ticket Validity and Use

3.1. An electronic ticket is valid on the selected visit date unless a different validity period is specified on the ticket.

3.2. A ticket may be presented:

  • as a printed copy;
  • on the screen of a mobile device.

3.3. The QR code or other identification code shown on the ticket must be clearly visible and scannable. The Visitor is responsible for ensuring that a valid ticket can be presented during ticket inspection.

3.4. A single-use ticket may be scanned once. If a ticket that has already been used, copied, forged, damaged or is otherwise invalid is presented again, the service will not be provided.

3.5. The Purchaser must keep the ticket and its identification code secure and must not share them with third parties, except where the ticket is lawfully transferred to the Visitor who will use it. The Service Provider is not responsible if the ticket is used by another person before the intended Visitor.

3.6. A family, group or VIP gondola ticket is valid for the number of Visitors specified on the ticket. Such a ticket may be scanned the number of times permitted by the system, depending on the number of persons and the conditions stated on the ticket.

3.7. A Purchaser who buys a ticket at the ticket office must keep both the ticket and the purchase receipt until the service has been fully provided.

3.8. A ticket does not guarantee immediate boarding. Waiting times may vary depending on visitor numbers, weather conditions, technical circumstances and the safe operation of the Ferris Wheel.

3.9. Visitors are assigned to gondolas in accordance with instructions from Ferris Wheel staff. Staff may allocate Visitors between gondolas taking into account gondola capacity, permitted load, Ferris Wheel balancing requirements and other safety considerations.

3.10. Visitors must follow staff instructions and comply with the Ferris Wheel visitor and safety rules. If a Visitor fails to comply with these requirements or poses a risk to themselves, other persons or the equipment, the Service Provider may refuse or discontinue the service. In such cases, the ticket price will not be refunded.

4. Suspension of Operations and Service Restrictions

4.1. Ferris Wheel operations may be temporarily suspended or restricted due to:

  • adverse weather conditions, including strong winds, thunderstorms or heavy precipitation;
  • technical inspections, faults or repairs;
  • interruptions to the electricity supply;
  • instructions from competent authorities;
  • risks to the safety of Visitors or staff;
  • other circumstances beyond the Service Provider’s control.

4.2. A temporary suspension of operations for safety reasons does not automatically entitle the Purchaser to an immediate refund if the ticket remains valid and the service can still be provided at another time during the ticket’s validity period.

4.3. If the service cannot be used during the entire ticket validity period because operations were suspended by the Service Provider, the Purchaser will be offered one of the following options:

  • extension of the ticket validity period;
  • exchange of the ticket for another visit date;
  • refund of the amount paid for the unused ticket.

4.4. Information about longer service suspensions and changes to ticket use conditions will be published on the Service Provider’s website or communicated through other available channels.

5. Ticket Exchanges and Refunds

5.1. Tickets are not exchanged and payments are not refunded if the Purchaser or Visitor chooses not to use the ticket, arrives late or fails to attend during the ticket’s validity period.

5.2. The 14-day right of withdrawal does not apply to tickets purchased remotely where the ticket is for a leisure service to be provided on a specific date or during a specific period stated on the ticket.

5.3. If the Service Provider is unable to provide a prepaid service and the ticket validity period is not extended or an equivalent alternative is not offered, the Purchaser is entitled to a refund for the unused ticket.

5.4. A refund request must include:

  • the Purchaser’s full name or the name of the legal entity;
  • the order number;
  • the ticket number or a copy of the ticket;
  • purchase and payment details;
  • the reason for the refund request;
  • the Purchaser’s contact details.

5.5. Refunds are normally issued using the same payment method used for the original purchase and no later than 14 calendar days from the date the refund decision is made, unless otherwise required by law.

5.6. Each refund request is assessed individually, taking into account the specific circumstances and the requirements of applicable laws of the Republic of Lithuania.

6. Ticket Inspection

6.1. Ticket inspection is carried out by Ferris Wheel staff and/or an electronic access control system.

6.2. Staff may request the Visitor to present:

  • a valid ticket;
  • proof of identity or age where necessary to verify the ticket category or comply with safety requirements;
  • documentation confirming eligibility for a discount or concession.

6.3. If a ticket is considered invalid, the Visitor will be informed of the reason, for example because the ticket has already been used, has expired, does not match the selected ticket category or its conditions of use have been breached.

7. Personal Data Protection

7.1. The Service Provider processes the personal data of Purchasers and Visitors in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the applicable laws of the Republic of Lithuania and the Privacy Policy.

7.2. Personal data is processed to the extent necessary for ticket sales, payment administration, accounting, customer service, issuing VAT invoices, handling complaints and other lawful purposes.

7.3. Personal data may be shared with payment service providers, ticketing service providers, information system providers and other service providers to the extent necessary for them to provide their services, as well as where required by law.

7.4. More detailed information regarding the processing and retention of personal data and the rights of data subjects is provided in the Service Provider’s Privacy Policy.

 

8. Requests and Complaints

8.1. A Purchaser or Visitor who believes that their rights have been infringed should first contact VšĮ “Kaunas IN” in writing at apzvalgosratas@kaunasin.lt and clearly state their request or claim.

8.2. The request should be accompanied by the ticket, proof of payment and any other documents supporting the claim.

8.3. The Service Provider will review consumer requests free of charge and provide a reasoned written response no later than 20 calendar days after receiving the request.

8.4. If a dispute cannot be resolved through negotiation, the consumer has the right to contact the State Consumer Rights Protection Authority or submit a request through the Consumer Rights Information System at www.vtis.lt.

9. Final Provisions

9.1. The Service Provider reserves the right to amend these Rules. The latest version of the Rules will be published on the website.

9.2. The version of the Rules in force at the time of ticket purchase applies to that purchase, unless otherwise required by law or a later version is more favourable to the Purchaser.

9.3. These Rules and ticket purchase agreements are governed by the laws of the Republic of Lithuania.

9.4. Any matters not covered by these Rules will be governed by the applicable laws of the Republic of Lithuania.

9.5. All disputes will first be resolved through negotiation. If no agreement can be reached, the dispute will be resolved through out-of-court or court proceedings in accordance with the laws of the Republic of Lithuania.